Business Policies

Business Policy

RideShark is committed to environmental protection and sustainability. We minimize our operational impact on the environment through resource conservation and best practices.

In delivering this commitment, RideShark employees and associates will endeavor to:

  • Work diligently to minimize our waste stream and conserve natural resources, through energy and water conservation, and recycling practices.
  • Comply with all applicable environmental legislation and strive to follow best environmental practices.
  • Make environmental considerations an important aspect of decision-making.
  • Build local partnerships in the communities where we do business. These partnerships allow us to effect positive environmental change, and raise awareness for sustainable transportation in particular and sustainable practices in general.
  • Identify areas for improvement and innovation that further support environmental leadership.

Customer Service Policy

RideShark is committed to providing an exemplary customer service experience. Our client engagement strategy is one of mutual respect and open communication. Please review our Customer Service Guidelines to understand the level of commitment and importance RideShark places on customer satisfaction.

Attitude Of Courtesy & Respect

  • We will treat everyone in the user community with courtesy and respect.
  • We will maintain the privacy of our customers.

Environment

  • We will provide a safe and friendly environment for the user community to work in.

Efficiency & Effectiveness

  • We will establish, promote, maintain and evaluate a range of quality services that support RideShark’s mission and goals.
  • We will be efficient and effective with the delivery of our services.
  • We will deliver timely responses to customer service requests.

Communication

  • We will communicate clearly and in a positive and helpful manner.
  • We will adapt our communication or services to best meet the needs of our diverse user community.

Feedback

  • We will encourage feedback from our user community and we will follow up with this feedback with product innovations, improvements and responses.

Continuous Improvement Policy

RideShark is committed to ongoing, dynamic and integral continuous improvement processes that proactively determine improvement opportunities within the RideShark products and services. Our goal is to provide timely, defect free software and related deliverables meeting customers’ requirements while improving product quality and customer satisfaction levels.

In delivering this commitment, RideShark employees and associates will endeavor to enhance the company’s ability to consistently meet our customer’s needs, by improving organizational and team effectiveness.

We will realize our quality policy and daily improvements will be coupled with individual and team innovations in the following areas:

Continuous Improvement & Learning

  • Improvement and learning are regular parts of RideShark’s daily work so that each individual and team seeks to eliminate problems at the source and identifies opportunities for improvement.

Customer Driven Quality

  • Quality is judged by the customer. The quality process must lead to services that contribute value and lead to customer satisfaction.

Product Conformance & Deliverables

  • We strive for conformance of Products & Services to standards and deliverables are made as per scheduled development plan.

Quality Product & Services

  • RideShark’s quality process shall lead to products and services that contribute value, aim at zero defect and lead to customer satisfaction.

Timely Support To Customer & Customer Complaints Reduction

We meet customer expectations by understanding the business needs of customers by:

  • Anticipating and working towards the future needs of customers.
  • Constantly improving and preventing errors from occurring.

Quality Assurance

RideShark is committed to a comprehensive Software Quality Assurance process that includes planning and control. Quality assurance is oriented to ‘prevention’, involving the entire software development process.

Prevention is monitoring and improving the process, making sure any agreed-upon standards and procedures are followed, and ensuring problems are found and dealt with. Quality assurance ensures all parties concerned with the project adhere to the process and procedures, standards and templates, and test readiness reviews.

In delivering this commitment, RideShark employees and associates will endeavor to:

  • Monitor, review and assess software development processes and products to provide objective insight into the maturity and quality of the software.
  • Provide a systematic monitoring, review and evaluation of RideShark products, processes, and services.
  • Exceed customer expectations regarding product’s quality and performance.
  • Improve our processes and systems in a timely fashion to proactively address the rapidly changing, global technological environment.
  • Ensure that the RideShark product is secure, state-of-the-art, robust, scalable without defects or bugs.
  • Ensure personnel are adequately trained.
  • Provide a high level of customer satisfaction.